Frequently Asked Questions

Q: How to order book online?

A: Browse through the pages and click “Add to Cart” with quantity whatever you want to order. You may review your order by clicking “Shopping Cart” and you will be updated with whatever you have added to the “Shopping Cart”. Once done, click “Checkout”. If you are already registered, please log in, otherwise, please register yourself for ease of shopping in the future. Follow instructions step by step and choose payment options. You may pay right away pay online or just book an order. 
 
For order only, the order will be confirmed only after receipt of payment. Once the whole process is done, you will receive an email in your registered email about your order.
 
Q: Books damaged on transit?
 
A: If books received are damaged please contact amanaStore immediately and quote your invoice detail with Order ID # and date.
 
Q: How do I know my order status?
 
A: Log in and click “Order History” under Account.
 
Q: How can I know if there is any agent/dealers in my locality?
 
A: Generally, our books are available in all the leading Christian bookstores. In case you need a book that you cannot find anywhere else, please contact us. More information about agents are in “Contact for Books” under Information.
 
Q: Can I purchase books if I am not in India?
 
A: Anyone can purchase books online as long as the delivery address in within India.  If it is to be delieverd outside India, we will refer you to the appropriate branches worldwide.
 
Q: What is My Account?
 
A: \\\"My Account\\\" allows you have accomplete control over your transactions at amanaStore. You can do amny other things like  edit your account information, change your password, modify your address book entries, modify your wish list, view your order history etc. 
 
Q: What are Reward Points?
 
A: The basic function of the Rewards Program is that each time you shop on amanaStore, you earn free Reward Points. The more Reward Points you accumulate, the more benefits you gain. Then you can use the points to pay in part or full for your future shopping. However, Reward Points feature may be available only for period of time in amanaStore and could be altered without any prior notice to the customer.
 

How do reward points work?

amanaStore Rewards Program is simple and rewarding. Every time you make a purchase on amanaStore, you earn Reward Points based on the total value of your purchase. These points are then accumulated into your personal Reward Points Account, which you can track online. The program has a set period for usage and redemption. Reward Points may expire and please check the scheme available at any point of time.

How do I track my Reward Points?

You can track your Rewards Points by logging on to \\\"My Account\\\" and in the Order Status tab, click on \\\"Click here to see your Rewards.\\\"

How do I redeem Rewards Points?

When you order anything at amanaStore, you will be asked to redeem Rewards Points as part of the ordering process itself. Just select the option and enter the points you wish to redeem against your order to pay either in full or part of the order. To satisfy the above condition, a minimum number of 100 points must be required to redeem.  Each Reward Point is equal to 1 Rupee as of now and is subject to change without prior notice.

Q. What are the modes of payment?
 
A: amanaStore offers you a variety of convenient payment options to choose from.  You may chose pay by Credit Card through our secured Payment Gateway or through Cheque / DD or Internet Banking. On cheking out you will be led to the various payment options. Choose what is most convenient for you
 
Q. How safe is it to shop online with a credit card?
 
A: At amanaStore, it is absolutely safe to use your credit card to make payment for your order. We do not store your Credit Card numbers in any of our databases. Also, please do not reveal your Credit Card number to anyone over the phone or email. You need to give your Credit Card information only when you are guided to the secured Payment Gateway.
All your personal information like user name, passwords and transaction history are stored in our secured databases. 
 
Q. How safe is my personal information with amanaStore?
 
A: At amanaStore, we are committed to protect your personal information. 
 
Q. How can I keep be updated about events, promotions and special offers at amanaStore?
 
A: At amanaStore, you can subscribe to newsletters which get emailed to subscribers whenever they are available.